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Common questions

Products are purchased regularly.

If products you want are not in stock, please feel free to shoot us a message with the products you are looking for in the subject line. We will send you a notification when they are back in stock!

Our customer satisfaction is our priority.

We offer a full refund when the product has not been opened and is unused.

Returned products must be in the original packaging with proof of purchase.

If the product is defective or something is missing from the product, the seller is obliged to offer the buyer repairs, new product, discount or withdrawal purchase. It depends, as the case may be, which route is chosen at any given time.
Notification of defects must be received orally or in writing. It is recommended that the notification be received within 7 days of discovery. Due to the registration value, it is recommended that the buyer send an email about the issue and keep a copy. The seller sends confirmation back on the receipt of the e-mail.
Consumer law (consumer refers to a person outside of the business) to get the issue resolved in accordance with the Consumer Purchase Act no. 48/2003.
Seller reserves the right to verify that the product is flawed, though within normal time limits.

All direct payment portals are subject to the standards that PCI-DSS has set, and controlled by the PCI Security Standards Council, which is a joint brand of brands such as Visa, Mastercard, American Express, and Discover.

Delivery is considered to be within the normal time limit from the date of issue of the account. It is stated in the purchase process what can be expected based on the selected shipping route. The seller delivers products only within Iceland.

If the delivery is delayed, the seller will notify the buyer, along with information on when the order will be ready for delivery, or offer a substitute product if the product is sold out.